New Name, Same Promise:  Say Hello to Yanolja Cloud Solution (YCS)!
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FAQs

If you are new to YCS or wish to give your brand a fresh look, then this is the right place to learn everything about eZee Panorama.

Overview
  • Which property types are suitable for eZee Panorama?

    eZee Panorama is a perfect fit for all types and sizes of hospitality businesses viz. hotels, resorts, B&Bs, vacation homes, hostels, hotel groups as well as F&B businesses such as restaurants, cafes, bars, and more.

  • Why is it essential to have a website for a hotel/restaurant?

    A website represents your customers with a clear idea of what the brand is about and the types of products or services you offer. It is the first point of contact where your customers lookout for information. Moreover, it helps you to gain more bookings and orders at your hotel or restaurant respectively.

  • How much time will it take to create a website?

    We design and deliver a perfect website for your business within 2-3 days of receiving the required information.

  • Is the website created with eZee Panorama accessible on any device?

    Yes, definitely. We have made our websites completely responsive and compatible on all types of devices namely desktop, laptop, mobile, and tablet.

  • Is the admin portal of eZee Panorama accessible anywhere, anytime?

    Yes, you can make use of the admin portal anytime as per your convenience. All you need is an active internet connection and a desktop/laptop.

  • Which online payment gateways are available with eZee Panorama?

    eZee Panorama is connected with several payment gateways like Paytm, CyberSource, Zeamster, and more. You can find the entire list here.

  • Do I need to hire a website developer to build my website?

    No, not at all! With eZee Panorama, you get a free web designer to build the most appealing website for your brand.

  • Can I add my restaurant’s menu on the website?

    Surely you can do that. Besides, you can customize your menu as per the cuisines, dishes, and pricing that you offer along with some really alluring photos to attract more customers.

  • Which other software do you provide apart from eZee Panorama?

    Apart from eZee Panorama, we provide on-premise and cloud-based hotel software, restaurant POS system, hotel booking engine, channel manager, and several other hospitality solutions. You can explore all of them here.

  • How does eZee Panorama stand apart from other website builder solutions?

    Following are the distinguishing factors of our website builder solution:

    1. We have a profound knowledge of your target audience, requirements, and business.
    2. We give you the power to make unlimited changes on your own.
    3. We provide you affordable pricing backed up with an ample number of features.
    4. We’ve designed it so simple that you need not require any training.

    You can explore more on: Why choose eZee Panorama?

  • How to get started with eZee Panorama?

    You can begin by taking up the free demo of this product. Further, we will guide you on what eZee Panorama exactly is and how your hotel/restaurant website would look like.

  • Can I switch the website created with eZee Panorama to my prefered language?

    Yes, you can use it in your local or preferred language. Besides, the website that is created with eZee Panorama comes with the Google translate plugin. So regardless of the default language on your website, your visitors can access it in their preferred language without any hassles.

  • Why should I choose eZee Panorama?

    eZee Panorama is your one-stop shop to strengthen the brand identity of your hospitality business. Our website builder comes along with a dedicated web designer to assist you in designing the perfect website for your brand. Beyond that, we’ve made our solution extremely simple and easy to use at a very affordable pricing. To explore more on why you should opt for eZee Panorama, click here.

  • How can I purchase eZee Panorama?

    To purchase eZee Panorama, you can contact us as per your feasible time and we would be happy to be associated with you.

  • Is it easy to build a website?

    Yes, creating a website from scratch is easier than ever with our website builder solution. Here, you need not require a bunch of coding knowledge to design the right website for your brand. All you need to do is, select the right template, drag and drop the features you want to add in, and start using by setting it to go live.

  • Can I create a website without knowing how to code?

    Absolutely. eZee Panorama is user-friendly and makes it possible for you to build a professional website without knowing how to code. In the software, you can customize any feature you want and match it to the look and feel of your brand. Moreover, in case you are stuck somewhere, your dedicated website designer would guide you on it.

  • What are the steps for creating a website?

    Following the 6 simple steps given below, we’ll make sure to design and deliver the perfect website for your brand!

    1. Schedule your free demo and explore what eZee Panorama exactly is.
    2. Choose the type of website you want to build; for hotel or restaurant.
    3. Process with your payment and we’ll assign you a dedicated web designer to create the perfect website.
    4. The designer will assist you to select a template and a theme that resonates with your brand.
    5. Further, drag and drop 100s of features; add content, photos, videos, and more.
    6. Once all your details are updated, we’d show how your website could look like.
    7. If everything seems fine, we'll make your website go live in just a single click!
  • What if I don’t like the template options?

    Don’t worry! In case you don’t find any of our templates fit for your brand, you can select and combine from the existing templates or ask our designer to create a new one (additional charges applicable*) and get a fresh look.

  • How do I attract customers and get my website found on Google?

    In eZee Panorama, we’ve taken care of all the on page SEO related features, which can get your website ranked well on search engines and get you more guests.

  • Can I create a customized website design?

    No, we do not offer customized website designs as we have created our templates keeping all your unique requirements in mind. Besides, you can definitely select or combine any template you wish to and give your brand a different identity.

  • Can I create a logo for my brand with eZee Panorama?

    No, we do not offer any such services as of now.

  • Can we get admin access? What kind of changes can we perform?

    Yes, we can share the admin access with you. Below are the changes you can perform:

    1. Add/remove all page content titles, updates sliders, room pictures, and gallery albums.
    2. Edit client reviews and basic to advance level SEO changes like title, description, and keywords.
    3. Contact details like phone number, email id and social media linking.
    4. Make updates to any of the webpages.

    Do note: YCS would not be responsible for any changes that hamper the website look and feel. If you wish to revoke the changes, you’d be liable to pay the charges again.

  • Can I have the website on my custom domain name?

    Yes, all our websites built with eZee Panorama are set up on a custom domain name that suits your brand perfectly. However, if you already have an existing domain name, you can use that too.

  • What if I don’t have a domain name?

    No problem! In such cases, we'll help you with the purchase as well as assist you with the domain management. (Please note that our pricing does not include domain costing.)

  • Is hosting included in the pricing?

    Yes! The web hosting charges are inclusive in our pricing plans.

  • Will my website be secure from hacks?

    Yes, we provide you with a SSL certificate inclusive in our pricing plans thereby securing your sensitive data and confidential online transactions between users and your site.

  • Do I have to purchase the domain or does YCS buy that on my behalf?

    Yes, you need to purchase the domain. However, if you are unaware of the process we’ll do it on your behalf.*
    (additional charges applicable*)

  • Where will my data be stored? Is it safe?

    We have arranged heavy-duty, industry-standard server and network architecture which ensures maximum uptime, data center security and firewalls. Moreover, to prevent loss of data due to any unforeseen situation, this information is continually backed-up to secondary and tertiary systems hosted on Amazon’s different servers located across the continents.

  • How do you take care of system maintenance downtime?

    Our maintenance and system update process is scheduled after a detailed thought process. We inform our clients beforehand about the system maintenance, along with the expected downtime. The time and scheduling are done keeping in mind the amount of traffic and the usage statistics of our system that is collected from across different geographical locations where our system is used; hence, minimizing any probable inconvenience.

  • Can I explore eZee Panorama’s look and feel before buying?

    Surely! We’ll take you through a walkway on how exactly your website would look like once it's built. Also, we make you understand the various features that it comprises of and what all ones can be beneficial for your brand.

  • What all things would be included in the demo?

    The demo of our website builder gives you a detailed idea on its features namely, template designs, font styles, colour options, photos, and more that makes your brand look appealing. Besides, we’ll help you to understand how your website could look like, what options you can make use of, and how to attract more customers to your website.

  • Do you offer a free trial for eZee Panorama?

    Since we provide a complete walkthrough of our product with a live demo; we do not offer any free trial.

  • Can I change the template once the demo website is ready?

    No, once your demo website is ready you will not be able to change the entire template design. However, if you wish to do so, it would be chargeable.

  • What are the support options that you provide?

    YCS offers various support options and can be reached through several platforms 24×7. Please visit our contact us page for more details.

  • Do you offer free of cost support?

    Yes, we provide you absolutely free of cost support.

  • Do I get a dedicated web designer with its purchase?

    Yes! With eZee Panorama, we provide you with a dedicated web designer at your assistance.

  • Will you be providing training for this product?

    Yes, the dedicated website designer assigned to you will provide you complete training on our product.

  • How much does your software cost?

    YCS offers monthly pricing options depending on your property type. To find the right pricing as per your requirements, please click here.

  • What will the billing cycle be?

    YCS by default charges you on a monthly, quarterly, or yearly basis depending upon your payment preferences.

  • What payment methods are available?

    YCS provides various payment options like online credit card payment, bank transfer, PayPal, etc. You can contact our sales department for more information.

  • In case of any refund, what is your policy?

    YCS offers a demo version for you to evaluate the software before you purchase. As we give you the flexibility of exploring the entirety of our solutions, we do not offer a refund for our products.

  • If I own a chain of properties/outlets, can eZee Panorama design one website for all of them?

    Yes, eZee Panorama is designed in such a way that it takes care of all your needs. Be it 2,10 or 50+ properties/outlets, our website builder will let you promote all of them from a single website; thus saving up on your time.

  • Do I need a separate login for each property/outlet?

    No, you do not need to have separate logins for each of your properties/outlets. One single login is enough to access the backend of all your websites.

  • Can I assign different admins for each of my properties/outlets?

    Yes, we give you the access to assign different admins for each of your properties/outlets.

  • Can I integrate the website made with eZee Panorama to your booking engine?

    Why not! Definitely, you can! We give you complete freedom to get your website integrated into our booking engine software. It is the surest way to accelerate your direct bookings and increase hotel revenue. With our booking engine, you can get more bookings from Facebook, Google Hotel Ads, TripAdvisor, and more. Explore more here.

  • What if I am already using a booking engine, can I integrate the website created with eZee Panorama to it?

    Yes, in case you are already using a booking engine software apart from YCS, you can still integrate the website created with eZee Panorama to it.

  • How long will it take to set up YCS’s Booking Engine for my property?

    The average time needed to set up our booking engine is 3 business days after receiving the required information about the property.

Got any other questions? We are just a call away from you. Feel free to ask us anytime.

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